Terms of Service

1.1 Grant of Authority: You hereby authorize Nuplus Auto and its employees, contractors, and agents to perform the repair work set forth in the initial estimate and any subsequent supplements approved by you or your insurance carrier. You grant us permission to purchase necessary parts and materials.

1.2 Operation of Vehicle: You expressly grant permission to Nuplus Auto personnel to operate the vehicle on streets, highways, or elsewhere for the purpose of testing, inspection, and delivery. This includes driving the vehicle to third-party specialists (e.g., wheel alignment shops, dealership calibration centers) if such services are required to complete the repair.

1.3 Subcontracting: We reserve the right to sublet any portion of the repair work (including but not limited to glass replacement, upholstery, or towing) to qualified third-party vendors.

2.1 Payment Terms: All repair charges must be paid in full prior to the release of the vehicle. We accept cash, certified bank checks, and major credit cards (Visa, MasterCard, Amex). We do not accept personal checks.

2.2 Insurance Shortfalls: You acknowledge that you are the primary obligor for all repairs. While we assist in the insurance claim process, if your insurance carrier denies coverage, or pays less than the final invoice amount for any reason (including betterment or deductible), you are personally liable for the difference.

2.3 New York Mechanic’s Lien: Pursuant to New York Lien Law § 184, Nuplus Auto asserts an express mechanic’s lien on your vehicle to secure the cost of repairs, parts, storage, and towing. We retain the right to hold possession of the vehicle until the bill is paid in full.

2.4 Abandonment & Auction: If a vehicle is left at our facility for more than thirty (30) days after notification of repair completion without payment, we reserve the right to initiate lien sale proceedings to satisfy the debt, in accordance with NY State law.

3.1 Preliminary Nature of Estimates: The original estimate provided is based solely on a visual inspection of visible damage. Collision damage often extends to internal components not visible until disassembly.

3.2 Supplements: If hidden damage is discovered during the tear-down process, work may pause while a "Supplement" is created. This supplement will be submitted to you or your insurance adjuster for approval. You acknowledge that the discovery of hidden damage will increase the final cost and extend the estimated completion date.

3.3 Total Loss: If, upon disassembly, the cost of repairs exceeds the vehicle's value (Total Loss), you will be responsible for tear-down charges, storage fees, and administrative fees incurred up to that point, unless covered by your insurer.

4.1 Part Types: Repairs may utilize New Original Equipment Manufacturer (OEM) parts, Aftermarket (Non-OEM) parts, Remanufactured parts, or Recycled/Used (LKQ) parts, depending on vehicle age, parts availability, and insurance policy mandates.

4.2 Returns & Restocking: If you cancel repairs after parts have been ordered, you will be liable for any shipping costs and restocking fees charged by the vendors (typically 15-25%).

4.3 Paint Matching: We utilize the PPG Moonwalk™ system for high-precision color matching. However, due to natural weathering, fading, and prior paint work on your vehicle, a 100% microscopic match to adjacent panels cannot be strictly guaranteed, though we employ blending techniques to minimize visual difference.

5.1 Notification: You will be notified via phone or email when your vehicle is ready for pickup.

5.2 Grace Period: You have a grace period of three (3) business days following notification to retrieve your vehicle.

5.3 Storage Charges: Commencing on the fourth (4th) business day, daily storage fees will be applied to your final invoice. Storage rates vary depending on whether the vehicle is stored inside or outside our facility and are subject to change. Storage fees are strictly enforced and are not covered by most insurance policies. Current rates are available upon request.

6.1 Personal Items: Nuplus Auto is NOT responsible for loss or damage to personal articles left in the vehicle (e.g., electronics, sunglasses, cash, clothing). Please remove all personal items, including E-ZPass tags and garage openers, before dropping off your vehicle.

6.2 Force Majeure: We are not liable for loss or damage to the vehicle caused by fire, theft, vandalism, riots, civil commotion, strikes, storms, floods, or other causes beyond our control (Acts of God), unless such loss is directly caused by our gross negligence.

6.3 Loss of Use: We are not liable for incidental or consequential damages, including but not limited to loss of use of the vehicle, loss of time, inconvenience, or commercial loss (e.g., lost wages).

7.1 Workmanship: Nuplus Auto provides a limited lifetime warranty on metalwork and craftsmanship for as long as you own the vehicle. This covers welding, structural repairs, and assembly.

7.2 Paint: Paint work is warranted against peeling, blistering, and fading for a period of five (5) years, prorated. This warranty excludes damage caused by stone chips, scratches, environmental fallout (bird droppings, tree sap), or improper care (automated car washes).

7.3 Parts: Parts are warranted solely by the manufacturer’s warranty. Nuplus Auto makes no independent warranty regarding parts.

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

8.2 Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Bronx County, New York. You hereby consent to the personal jurisdiction and venue therein.

8.3 Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis.